Spend your lunch with us to learn about how high deductible health plans and patient consumerism has changed the landscape of healthcare payment systems. This webinar will discuss strategies to address bad debt, increase patient satisfaction, and increasing brand loyalty by giving patients an experience typically seen in retail markets.

Speaker: KaLynn Gates, SVP & General Counsel, AccessOne

Speaker Bio: KaLynn Gates is an entrepreneurial lawyer and healthcare evangelist with a mission to make healthcare affordable for all. As SVP & General Counsel of AccessOne, KaLynn brings unique combination of executive.

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Spend your lunch with us to learn about clinical documentation best practices that help to increase reimbursement, decrease denials and improve revenue cycle efficiencies.

Presenters

Alicia Gordon, Manager

Alicia has over 20 years of extensive nursing experience including ICU and Quality, 9 years in Clinical Documentation Improvement (CDI) program development and implementation.

Alicia earned her CCDS certification in 2009, her CDIP in 2014 and her CCS in 2015. Alicia is an AHIMA ICD10 CM/PCS trainer.

Alicia is known for her integrity, ability to build collaborative relationships, fostering physician engagement and ability to develop/mentor new Clinical Documentation Specialists to success.

Prior to working at MazarsUSA, Alicia worked as a CDI Manager of Operations for HCA Intensive Care Consortium and as a Corporate CDI Director for 2 healthcare systems. Alicia successfully managed and reinvigorated established best-practice CDI programs in academic medical centers and community hospitals. She also implemented new CDI programs and developed CDI/coder and physician educational programs.

Alicia serves on the ACDIS Forms and Tools Committee.

More info to follow on HFMA So Cal and San Diego websites.

To become a Sponsor of this wonderful event: Register Online Here

Spend your lunch with us to learn about Debt Recovery Master Servicing, a best practice of private and public sector companies from adjacent industries and how it can help a healthcare system increase its bad debt recoveries, better manage the patient financial experience, and mitigate compliance risk.

Presenters

Eric K. Johnson – Vice President, Business Development, Navient Portfolio Management
Eric Johnson is responsible for growth initiatives, sales, and strategic partnerships for Navient subsidiary companies General Revenue Corporation, Navient Portfolio Management, LLC, and Pioneer Credit Recovery, Inc. He has 23 years of experience in the financial services industry and has served in a variety of leadership, operational, and business development roles, most recently as the president of the Navient affiliate company, Student Outreach Solutions, Inc. (SOSi). Mr. Johnson received a Bachelor of Arts degree, summa cum laude, in business administration from Marian College.

Terri Meier CHFP, SMC, CSBI is currently the System Director Patient Revenue Cycle at UC San Diego Health, providing leadership for the build and implementation of UCSDH’s Single Billing Office (SBO). Terri has worked exclusively in healthcare for 38 years serving in multiple leadership roles as well as healthcare consulting.
Prior to UCSDH Terri spent 4 years as the Director, PFS and Director Professional Billing Organization for Stanford Health Care and the prior 12 years as the Director, Revenue Cycle Operations for Oregon

Presentation Synopsis
When patients need hospital care, their ability to pay should not be their primary concern. Yet, rising health care costs, economic conditions, employment issues, and an increasingly complex range of payment options make health care expenses one of the most challenging issues faced by patients.

Engaging with patients at the onset of their hospital experience allows the provider to quickly diagnose the optimum pathway or segmentation for the most successful outcome which not only involves account resolution but also a great patient experience. By leveraging patient segmentation beyond propensity-to-pay will allow a hospital to create tailored solutions for a particular patient group that they can embrace.

Objectives
• Develop segmentation framework that enables understanding, measuring, and predicting of consumer health care behavior
• Establish integration models that promote accountability for patient populations
• Move beyond propensity-to-pay when segmenting patients
• Increase cash collections while improving patient experience
• Utilize patient segmentation to reduce costs in your revenue cycle

Questions? Contact:
Alissa@demarsemeetings.com or
(813) 994-0107 x105