september, 2021

10sep12:30 pm1:30 pmBest Practices in Bad Debt and Charity RecognitionWebinar

Event Details

With rising out-of-pocket costs and unemployment at an all-time high, healthcare systems have seen an increase in uncompensated care. According to the American Hospital Association, since 2000, hospitals have provided more than $660 billion in uncompensated care to patients in their communities. In practice, it is a complex process to distinguish between bad debt and financial assistance. In this presentation, we will cover best practices in bad debt and charity recognition that can be applied to healthcare systems with varying financial conditions, payer mixes, geographic locations and non-profit vs. for-profit entities.

Learning Objectives:

  1. Incorporate a patient-first, empathetic approach to your bad debt collections, including training and dialogue examples for your teams.
  2. Discover propensity to pay, presumptive charity scoring and segmentation models and other technological innovations to ensure patients in need are receiving charity applications.
  3. Learn how one organization increased settlement in full payments through discount program A/B testing its consumers, timing and messaging.

Click Here to register.


(Friday) 12:30 pm - 1:30 pm

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